Privacy Notice

Privacy Notice

Last Updated: September 10, 2025

This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy in accordance with applicable privacy laws and international privacy standards.

By using this website or our services, you consent to the collection and use of your information as described in this Privacy Notice.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services:

Personal Information

  • Contact Details: Name, email address, phone number, mailing address
  • Professional Information: Job title, company name, business details
  • Application Information: Resume, employment history, educational background, references (for job applications)
  • Service-Related Information: Appointment details, preferences, service requirements
  • Communication Records: Messages, inquiries, feedback, and correspondence with us

Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Website Usage: Pages visited, time spent on pages, links clicked, search terms used
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies

Information You Provide

  • Form submissions (contact forms, application forms, booking forms, and other online forms)
  • Newsletter subscriptions and marketing preferences
  • User-generated content (comments, reviews, testimonials)
  • Uploaded documents and files
2. How We Use Your Information

Legal Basis for Processing

We process your personal information based on:

  • Your consent (for marketing, cookies, non-essential processing)
  • Contract performance (to provide services you requested)
  • Legal obligations (compliance with applicable laws)
  • Legitimate interests (business operations, website improvement, fraud prevention)

Purposes of Processing

We use your information to:

  • Respond to inquiries and provide customer support
  • Deliver services you have requested or purchased
  • Process applications (job applications, service applications, registrations)
  • Schedule and manage appointments or bookings
  • Send confirmations and service-related communications
  • Improve our website and user experience
  • Analyze website usage and performance
  • Send marketing communications (with your consent)
  • Comply with legal requirements and resolve disputes
  • Prevent fraud and ensure website security
  • Conduct business operations and maintain records
3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
  • Preference Cookies: Remember your choices and settings

Third-Party Tools

We may use third-party services that collect information through cookies and tracking technologies, including:

  • Google Analytics: Website usage analysis and performance tracking
  • Facebook Pixel: Social media advertising and audience insights
  • Marketing Platforms: Email marketing, advertising networks, social media tools
  • Customer Support Tools: Chat widgets, help desk systems
  • Website Optimization Tools: Services that help improve website performance and user experience

Cookie Consent

When you first visit our website, you can choose which cookies to accept. You can change your preferences at any time through your browser settings or our cookie preference center.

For California residents subject to CPRA, you may exercise your right to opt out of the “sale” or “sharing” of personal information by using the “Do Not Sell/Share My Personal Information” link available on our website.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

Service Providers and Partners

We may share information with trusted third parties who help us operate our business:

  • Website hosting and technical service providers
  • Payment processors (where applicable)
  • Marketing and advertising service providers
  • Customer support and communication tools
  • Analytics and performance monitoring services
  • Professional service providers (legal, accounting, consulting)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of others
  • Investigate or prevent illegal activities or policy violations
  • Respond to emergency situations

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International Data Transfers

Your information may be processed and stored in countries outside your own, including the Philippines and other countries where our service providers operate. These countries may have different data protection standards.

When we transfer information internationally, we implement safeguards such as encryption, access controls, and contractual protections with our service providers to ensure data is protected in line with applicable privacy laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • Secure data transmission (SSL/TLS encryption)
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection
  • Incident response procedures

Important: While we implement strong security measures, no internet transmission is completely secure. Please exercise caution when submitting personal information online.

7. Sensitive Personal Information

In some cases, we may collect sensitive personal information to fulfill specific services. This may include health-related data, such as allergies, symptoms, or other relevant medical information, when necessary to fulfill your request or provide specific services.

Types of Sensitive Information We May Collect

  • Health-related information (medical conditions, symptoms, allergies)
  • Dietary restrictions or accessibility requirements
  • Other sensitive information you voluntarily provide through specialized forms

Legal Basis and Protection

Sensitive personal information is collected only when:

  • Necessary for the specific service you requested
  • With your explicit consent
  • In accordance with applicable data privacy laws

Special Handling

Sensitive data is subject to enhanced security and confidentiality safeguards, including:

  • Additional access and security controls to protect confidentiality and integrity
  • Strictly limited access to authorized staff only
  • Storage and transmission using appropriate safeguards (e.g., secure protocols, restricted systems)
  • Processing in accordance with applicable privacy laws and regulations
  • Retained only as long as necessary for the specified purpose, consistent with our retention schedule and legal obligations.
8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Notice or as required by applicable law.

Retention Periods

We retain different types of information for different periods based on the purpose for which it was collected and applicable legal requirements. Generally:

  • Contact inquiries and communications: Retained as long as necessary to respond to your inquiry and provide ongoing support
  • Service-related information: Retained for the duration of our business relationship and as required by applicable laws
  • Marketing communications: Retained until you opt out or withdraw consent, plus a brief period for processing
  • Website usage and analytics data: Retained according to our analytics service providers’ policies and industry standards
  • Legal and regulatory compliance: Retained as required by applicable laws and regulations

Specific retention periods may vary depending on the nature of our services, your relationship with us, and applicable legal requirements. When information is no longer needed, we securely delete, anonymize, or destroy it according to our data retention procedures.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

General Rights

  • Access, Correction, and Deletion: Request a copy of your personal information, correct inaccurate information, or request deletion (subject to legal exceptions)
  • Restriction: Request that we limit how we use your information
  • Portability: Request your information in a portable format
  • Objection: Object to certain uses of your information
  • Withdraw Consent: Withdraw previously given consent at any time

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in marketing emails, or you can contact us using the communication methods provided on the website where your data was collected.

How to Exercise Your Rights

To exercise these rights, please contact us using the communication method provided on the website where your data was collected. We will respond to your request within the timeframe required by applicable law.

10. California Privacy Rights (CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to:

  • Know: Request information about the categories and specific pieces of personal information we have collected about you
  • Delete: Request deletion of your personal information, subject to legal exceptions
  • Correct: Request correction of inaccurate personal information
  • Opt-Out: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising

We do not sell or rent your personal information in exchange for money. However, we may share identifiers (such as IP addresses or cookies) with analytics and advertising partners, which may be considered “sharing” under CPRA.

To exercise your CPRA rights, including opting out of data sharing, please contact us using the “Do Not Sell/Share My Personal Information” link available on our website. We will not discriminate against you for exercising your privacy rights.

11. Children’s Privacy

Our website and services are generally not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent.

If our services are specifically designed for children or families (such as pediatric care, educational programs, or family services), we may process limited personal information from minors when necessary to fulfill specific service requests such as appointment scheduling, enrollment, or consultations. In such cases, verifiable consent from a parent or legal guardian will be required, appropriate safeguards will be applied, and parents will be able to access or request deletion of their child’s information. These practices are carried out in compliance with applicable children’s privacy laws, including the U.S. Children’s Online Privacy Protection Act (COPPA).

For websites or services clearly intended for adults (18+ services), individuals under 18 should not submit personal information.

If we become aware that we have collected personal information from a child without required consent, we will take appropriate steps to delete the information promptly.

12. Data Breach Notification and SMS Opt-In & Consent

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify affected individuals within the timeframe required by applicable law
  • Report to regulatory authorities as required
  • Take immediate action to contain the breach and prevent further unauthorized access
  • Provide information about what happened, what information was involved, and what steps we are taking

We are committed to transparency and will provide required notifications in line with applicable legal timelines.

By providing your phone number through our forms, booking pages, or other communication channels, you expressly consent to receive SMS communications from SMART Performance TC Inc.

These messages may include:
• Appointment and booking confirmations
• Program updates
• Payment reminders
• Consent form notifications
• Customer support messages
• Marketing and promotional offers (if separately opted in)

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance.

SMS opt-in data and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

13. Changes to This Privacy Policy

We may update this Privacy Notice from time to time to reflect changes in our data processing practices, new legal requirements or regulatory guidance, technology updates or new services, and business operational changes.

When we make updates, we will post the revised Privacy Notice on this page and update the “Last Updated” at the top of the document.

For significant changes that affect your rights or how we handle your information, we will provide additional notice (such as by email or a website banner) and, where required by law, obtain your consent.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us using the communication method provided on the website where your data was collected.

Admin

Isabella Green

We are still updating the content for this page. Thank you!

Lead of Guest Experience

Robin Roelofs

We are still updating the content for this page. Thank you!

Certified Personal Trainer

Sarah

Growing up playing squash and competing in equestrian sport, Sarah developed an early appreciation for strength, movement, and performance. These experiences shaped her belief that structured training can build not only physical strength, but also confidence and resilience. Sarah’s coaching approach focuses on creating a supportive and empowering environment where clients feel comfortable challenging themselves and developing new skills. She emphasizes building strong movement foundations and sustainable strength that carries over into everyday life.

She is particularly passionate about working with women and older adults and believes that everyone deserves to feel strong and confident in their body, regardless of age or training experience. Through resistance training, Sarah has seen firsthand how building strength can improve bone health, mobility, and overall resilience while helping clients rediscover confidence in what their bodies are capable of. Her goal is to help clients build the strength and capacity needed to remain active, independent, and engaged in the activities they love for years to come.

Sarah graduated from the University of Alberta in 2017 with a Bachelor of Arts in Recreation, Sport and Tourism. She is a Certified Personal Trainer through the National Academy of Sports Medicine (NASM). Her additional training includes Pre and Postnatal Coaching Specialist and Pelvis Restoration through the Postural Restoration Institute (PRI), further supporting her work with women and clients looking to improve movement quality, stability, and overall strength.

Performance Coach

Nick Blair

Nick Blair is a Performance Coach at SMART Performance, bringing four years of experience across high-performance coaching environments, driven by a genuine passion for sport science, athlete development, and the craft of coaching. Nick’s coaching experience spans youth to university-level athletes across hockey, soccer, basketball, and more. His journey began at the University of New Brunswick, where he designed and delivered strength and conditioning programs for varsity athletes across multiple sports through the Canadian Sport Institute Atlantic.

This experience gave him early exposure to the standards and expectations of high-performance sport. His passion also extends to athlete rehabilitation, and his background as a Student Athletic Therapist Lead for UNB’s varsity basketball and soccer teams further developed his foundation in injury prevention and interdisciplinary collaboration. More recently, he has spent the last two years working with and being mentored by highly skilled practitioners from ORKA Performance,
the UofC Dinos, and XFactory here in Calgary. As a former competitive hockey player himself, Nick brings a firsthand understanding of the demands athletes face, a perspective that shapes the relationships he builds and the authenticity he brings to every coaching interaction.

Nick holds a Canadian Society for Exercise Physiology Certified Personal Trainer (CSEP-CPT) designation and recently completed his Master of Applied Kinesiology (MKin) at the University of Calgary, specializing in Applied Exercise Physiology and High Performance Training. He is actively working toward his Certified Strength and Conditioning Specialist (CSCS) certification. His coaching philosophy blends evidence-based practice with genuine relationship-building, prioritizing athlete education, long-term development, and the creation of an environment where athletes are motivated to pursue their best.

Performance CoachDirector of Peewee & Bantam Training Programs

Sam Duerr

Sam is currently pursuing a degree in mechanical engineering at the University of Calgary and playing receiver for the Calgary Colts in the CJFL. Prior to playing for the Colts Sam played with the Calgary Dinos. He graduated from Ernest manning high school in 2021.

Born and raised in Calgary Sam is looking to give back to all athletes, using successes and past mistakes to help lead the next generation to success of their own.

Growing up Sam was a multi-sport athlete until specializing in football in grade 11. Having experience playing soccer, basketball, volleyball, racquet sports, golf, track and field. Sam has an understanding of the strength and conditioning requirements for many different sports. Mentored by Alex Ogbongbemiga, Sam is consistently looking for new ways to help athletes unlock their full potential physically and mentally.

Sam Duerr offers group training and 1on1 sessions.

Assistant Performance Coach

Tim Duerr

Tim has been part of the SMART PERFORMANCE Training Center & Clinic since 2021, initially as an athlete, at the beginning of his football career with the Ernest Manning Griffins. Tim had the honor of being part of the school’s first-ever Division 1 City Championship team in 2023, which opened doors for him to continue his football journey beyond high school. Tim received a few USPORT offers out of high school but chose to stay in Calgary to play in the CJFL for the Calgary Colts, alongside his brother and SMART PERFORMANCE coach, Sam Duerr. After a season with the Colts, Tim was fortunate to join the University of Calgary Dinos, where hes currently playing while pursuing a degree at the Haskayne School of Business. Tim is excited to get to work to mentor and guide Calgary’s next generation of talented athletes.

Performance Coach

Caelan Chauvin

Caelan is currently pursuing a Business degree at the Bissett School of Business at Mount Royal University. He plays running back and long snapper for the Calgary Colts after graduating from Ernest Manning High School in 2024, where he was part of the team that made history by winning both the Division 1 city championship and the provincial championship for the first time in school history.

With a lifelong passion for sports, Caelan works with peewee, bantam, and high school athletes, helping them develop the skills and mindset required to compete at the highest level. He also volunteers as a coach with the Calgary Wildcats, giving back to the community that shaped him by providing young athletes with access to high-quality coaching and mentorship.

Having played competitive football, baseball, hockey, and lacrosse, Caelan understands what it takes to succeed in high-performance athletics. Training under Alex Ogbongbemiga since the age of 13, he has developed a deep understanding of strength and conditioning principles, allowing him to create effective training programs that maximize performance.

Caelan offers both group training and one-on-one sessions.

For update

Andrew Micu

We are still updating the content for this page. Thank you!

Registered Massage Therapist

Christine Sharp

We are still updating the content for this page. Thank you!

Physiotherapist MScPT, BHPE, Functional Dry Needling

Taylor Stienwand

Taylor is a University of Alberta graduate with a deep-rooted dedication to the art and science of physiotherapy and a passion for helping the members of his community achieve their physical well-being goals. His personal goal is to combine his expertise with a compassionate approach to deliver personalized care to every individual who walks through our doors.

His practice encompasses a broad spectrum of physiotherapy, with a focus on musculoskeletal, orthopedic, and sports injuries. Taylor believes in treating the whole person, addressing not only the symptoms but also the underlying root causes to promote lasting health.

Taylor is proud to have been part of the medical teams for some of Calgary’s elite sports organizations. Serving as the trainer for the Calgary Buffalo Hockey Association and the Junior A Mountaineers lacrosse team, he’s had the privilege of working closely with aspiring high-level hockey and lacrosse talents. From injury prevention to rehabilitation, his goal has always been to optimize his patient’s quality of life.

Taylor takes pride in his commitment to providing individualized care with tailored treatment plans to suit your specific needs and goals. Whether you’re recovering from an injury or aiming to elevate your performance, Taylor is here to guide and support you throughout your journey.

Director of Sports Performance | BKin, MSc, CSCS

Zach Kalthoff

Zach Kalthoff is the Director of Sports Performance at Smart Performance, bringing over 17 years of experience in high-performance sport, strength and conditioning, sport science, and injury rehabilitation. His work is focused on optimizing human movement, reducing injury risk, and improving long-term quality of life through evidence-based training and performance systems.

Zach’s career spans elite competition and leadership roles at the highest levels of sport. He competed professionally and at the national-team level in soccer with Southampton, Kaiserslautern, and Canada Soccer, and later led physical performance and sport science programs for multiple national teams. Notably, he served as Sport Science Manager for Canada’s Women’s Olympic Gold Medal soccer team at the Tokyo 2021 Games and as Strength & Conditioning Lead for Canada’s Silver Medal rowing team at the Paris 2024 Olympics. He also previously held the role of Head Strength & Conditioning Coach at McMaster University, overseeing volleyball, basketball, and soccer programs, including a USPORT National Championship with the women’s basketball team.

More recently, Zach has specialized in developing data-driven systems to assess strength, power, and movement asymmetries using VALD technology. He is a strong advocate for objective performance data to guide programming and provide real-time feedback, allowing for a deeper understanding of each athlete’s individual needs.

A Certified Strength & Conditioning Specialist (CSCS), Zach holds a Master of Science in Sport Science and Strength & Conditioning and a Bachelor of Kinesiology from the University of British Columbia. His approach blends extensive real-world experience with evidence-based practice, emphasizing collaboration, trust, and the development of empowered, independent athletes.

Clinical Co-Director | Senior Physiotherapist | MSc.PT, BSc. Kin, Advanced Dry Needling

Wesley Chau

When you step into my clinic, you’re not just getting physiotherapy—you’re embarking on a personalized journey toward better movement, health, and performance. I combine my extensive experience in biomechanics and sports rehabilitation to craft a treatment plan tailored to your needs, whether you’re recovering from a major surgery or simply aiming to move without pain.

From our very first session, I take the time to understand your unique situation. I carefully assess your movement patterns, listen to your history, and explain the “why” behind your pain or injury. With my background as a published biomechanics researcher, you’ll receive the latest evidence-based treatment, not just a one-size-fits-all approach. Clear communication is key for me—I want to ensure that you fully understand what’s happening with your body so you can actively participate in your recovery.

For athletes recovering from complex surgeries, like ACL reconstructions or Achilles tendon repairs, I bring my experience working with elite and youth-level athletes into every session. Whether you’re aiming to return to the football field, hockey rink, or simply live pain-free, you can trust my approach. I’ve helped many individuals overcome injuries where traditional rehab fell short, often providing second opinions that make all the difference in their recovery.

My approach is hands-on. I use manual therapy and functional dry-needling to target areas of discomfort or dysfunction. I also emphasize activity-specific exercises that align with your goals—whether that’s getting back into competition or simply enjoying your daily life without limitations. Every exercise I prescribe is customized to ensure it’s right for your body and objectives, not just a routine to follow.

More than just a therapist, I see myself as a coach. I guide you through the rehabilitation process, educating you on the mechanics of your injury and how to prevent future setbacks. My ultimate goal is to empower you to take control of your own health, so you can move confidently and get back to doing what you love—whether that’s playing sports, running, or enjoying time with your family.

With my thoughtful, evidence-driven approach and passion for optimizing human movement, you’ll feel equipped to tackle any physical challenge ahead of you.

Clinical Co-Director | Senior Physiotherapist | MScPT, BCR, Advanced Dry Needling

Carly Spaulding

Growing up in contact sports, I spent countless hours on rugby and lacrosse fields, and almost as many hours in rehabilitation. After missing portions of seasons and receiving poor rehabilitation advice, I became frustrated. It was then that I developed a deep passion for understanding the human body and how to help others do the same. I have learned firsthand the importance of optimizing movement to reduce injury risk and believe profoundly that injury is an opportunity to enhance performance and come back stronger than ever.

As a born-and-raised Calgarian, my academic journey started at the University of Calgary, where I earned a Bachelor of Community Rehabilitation in 2016. Eager to deepen my knowledge, I completed my Master’s degree in Physical Therapy at the University of Alberta in 2019. I put a pause on my pursuit of a Diploma of Advanced Manual and Manipulative Therapy in the fall of 2023 to welcome my daughter, Sidalee.

In my practice, I’ve had the privilege of working with a wide range of individuals, from youth athletes and weekend warriors to professional athletes in the CFL, NLL, and EHL. I’m especially passionate about ACL rehabilitation and enjoy the challenges and complexities this injury brings. I’m also deeply invested in the performance and injury risk mitigation of female athletes. I believe that education and empowerment about their own physiology is key to helping female athletes thrive in their sports and beyond.

As a certification IMS practitioner, I incorporate needling techniques alongside other manual therapy to complement a movement-based approach to recovery and performance. All clients receive comprehensive education on their injury and a detailed pathway towards recovery.

When I’m not in the clinic, I’m spending time with my partner Wes, our daughter, and our two dogs, sharing our love for movement and staying active together. Whether you’re recovering from an injury, seeking to enhance your athletic performance, or looking to maintain your health, I’m here to guide you through every step of the journey.

Owner | Coaching Director | CSCS, BA ECON, RMT.

Alex Ogbongbemiga

Prior to establishing SMART PERFORMANCE Training Center & Clinic, Alex was selected 36th overall in the 2016 CFL Draft by the Saskatchewan Roughriders. Alex played 2 years in the CFL for the Edmonton Eskimos and the BC Lions.Alex mentored local athletes Chuba Hubbard, Amen Ogbongbemiga, Albert Reese through their high school recruiting process leading to their signing at DIV 1 Oklahoma State and Mississippi State. Alex enjoys sharing his passion of coaching with young athletes, as he believes they are the future. Alex enjoys sharing the mistakes he made during his sports career to young athletes to ensure they don’t make the same. Alex has been fortunate to be coached by 1998 Denver Broncos Superbowl Champion Allen Aldridge, 3-time Vanier cup champion Blake Nill, former Philadelphia Eagles Wide receiver coach Carson Walch, and Strength and condition coach David Swagar. Heavily influenced by his past coaches, Alex bases his coaching philosophy on the lessons he learned through his time under them.

“It is a privilege to play sports, appreciate every minute of it and know that there are millions of people who wish to be in your shoes. Be Disciplined, Do your job!”

Alex graduated from the University of Calgary in 2015 with his Bachelor of Arts in Economics, completed his NSCA CSCS (2020) and is Registered Massage Therapist (2021)

Football Career – George Bush High School Houston Texas 2006-2010 | University of Houston Cougars 2010-2011 | University of Calgary Dinos 2011-2013 | Calgary Colts 2015 | Saskatchewan Roughriders 2016 | Edmonton Eskimos 2017-2018 BC Lions 2017-2018